Refund Policy
At MellowFiberGlade, we strive to ensure that our customers are fully satisfied with their purchases. We understand that sometimes, you may need to return an order, and we aim to make this process as seamless as possible. Below is our Refund Policy which applies to all purchases made through our website mellowfiberglade.sbs.
Cancellation Before Delivery
If you wish to cancel your order before it has been delivered, please call us immediately at +44 20 7946 0958. Orders can only be cancelled before they are dispatched for delivery.
Returns and Refunds After Delivery
Our policy lasts for a period of 24 hours after delivery. If 24 hours have gone by since your purchase arrived, unfortunately we can’t offer you a refund or exchange.
- To complete your return, we require a receipt or proof of purchase.
- Only items that are in their original state with no damage and in the original packaging are eligible for a return.
- Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
- If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Returns
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by telephone at +44 20 7946 0958 or through our website at mellowfiberglade.sbs.